TELECOM

With the rapid expansion of smart phones and other connected mobile devices, telecom service providers need to grow rapidly with their processes, stores, and derive insights from the diverse volume of data travelling across their networks. Viera Analytics can help the telecom companies to improve profitability by optimizing network services/usage, enhancing customer experience, and improving security.

Viera Analytics helps the decision makers to drive strategy in and around their customers through deep understanding of the data. Viera Analytics plugs all the data points by in-memory visualisation which helps to take right decision for the right customer group and at the right time.

Viera Analytics helps retail clients to answer the performance about the following key areas

  • Revenue
  • Tele density
  • Network & Call Quality
  • Plan, ARPU & Usage Pattern
  • Campaign & Promotion
  • Omni-channel
  • Customer Support & Service
  • Customer Satisfaction
  • Customer – Acquisition, Retention & Engagement

Telecommunication companies collect massive amounts of data from call detail records, mobile phone usage, network equipment, server logs, billing, and social networks, providing lots of information about their customers and network, plugging that data to Viera Analytics can help telecom companies use this data to improve their business and operational excellence.

Discover hidden opportunities in your business

Viera Analytics empowers you to easily discover critical insights in your data that may have been hidden in customer histories, product inventories and opportunity pipelines enabling you to capitalize on them.